Returns Policy

Returns & Replacements

We make it right, no runaround. Here's exactly what's covered and how to get it sorted.

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30-Day Return Window

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Replacement-First

Print errors, wrong items, and damaged goods get a replacement — no return required.

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Email to Start

All returns begin at support@pitchthreads.com. We respond within 24 hours.

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Photo Required for Defects

For print issues or damage, include a photo. That's all we need to act.

What's always covered

Wrong item received (different product, country, or design than ordered)
Print defect — faded, cracked, blurry, or significantly misaligned artwork
Item damaged in transit — torn, crushed, or otherwise compromised packaging
Manufacturing defect — seam failure, material flaw, stitching issues
Wrong size sent (different from what was ordered)

How to get a replacement or refund

Email us within 30 days of delivery

Send to support@pitchthreads.com with your order number (from your Stripe receipt) and a brief description of the issue.

Attach a photo (for defects and damage)

A clear photo of the issue is all we need. You do not need to ship the original item back for print defects, wrong items, or transit damage.

We process within 24 hours

We'll confirm the replacement is in production or issue a refund to your original payment method. Replacement shipping time mirrors normal production + transit (see shipping estimates).

What isn't returnable

Items in good condition where the correct product was delivered — because all items are made-to-order and can't be restocked, standard change-of-mind returns aren't possible
Size exchanges — we'll work with you on a case-by-case basis if sizing guidance on the product page was misleading
Items returned without prior email contact
Claims submitted more than 30 days after confirmed delivery

Why we can't do standard "change of mind" returns

Every PitchThreads item is made-to-order. When you place an order, production starts. There's no inventory sitting in a warehouse — your hoodie is printed specifically for you. That's what keeps prices reasonable and products this customized. If a product isn't right because of our error, we fix it. If you ordered the wrong thing, email us and we'll do our best to help.

Issue with your order?

Email support@pitchthreads.com — we respond within 24 hours and make it right.

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